When you use and interact with the websites we operate (the “Websites”);
When you stay as a guest at one of our franchised properties, or otherwise interact with us offline;
and When we email you;
Personal Information We Collect
How We Collect Your Personal Information
Your mailing and billing addresses;
- Your email address;
- Your telephone number;
- Your payment card information;
- Government identification information;
- Your location via IP address;
- What type of device you are using to access the Services;
- Cookies and similar technologies;
- Information about your stay at independently-owned franchise locations;
- Your preferences regarding your hotel stay; and
- Other relevant data.
We, or our affiliates or third parties, agents, or subcontractors acting on our behalf may collect and store your Personal Information through:
How We Use Your Personal Information
- Direct Interactions – You may provide us with your Personal Information directly when filling out a form, making a reservation, subscribing to our email list, or otherwise by interacting with us in person, by mail, by phone, by email, or otherwise.
When We Share Your Personal Information
When you make a reservation through our Websites, we need to transfer your Personal Information to independently-owned franchise locations. Some of these locations may be in countries other than your country of residence, and the data security laws governing those locations may differ from those in your country.
We also distribute your Personal Information to third party service providers, such as web analytics companies and market researchers. We use such third parties to conduct data processing, engage in email and direct-mail communications on our behalf, administer sweepstakes and contests, administer guest surveys, compile information about guest stays,and provide us with information about how users interact with our Services.
We may also provide your Personal Information to other companies that we may partner with to co-sponsor or co-brand sweepstakes, promotions, or loyalty programs.
Although unlikely, we may disclose your Personal Information when we believe it is necessary to identify, contact, or bring legal action against you or persons or entities who may be causing injury to you, to us, or others. We may also disclose your Personal Information when we believe it is required by law.
We may disclose your Personal Information to a third party in the event that we engage in a proposed reorganization, merger, sale, joint venture, assignment, transfer, or otherwise dispose of all or any portion of our business, including in connection with a bankruptcy or similar proceeding.
How We Store Your Personal Information
Your Personal Information is stored on our servers in the United States. We maintain reasonable technical, electronic, and organizational security procedures to maintain the security of your Personal Information and protect it against unauthorized or unlawful loss, alteration, disclosure, or access. Those procedures include contractual terms with contractors, franchisees, agents, and data processors that require those entities to protect the security and confidentiality of your Personal Information. While we strive to protect your Personal
We will maintain and store your Personal Information for as long as we are required to do so by applicable laws or for as long as necessary for use to use the information in the manner described above. When your Personal Information is no longer needed, we will take appropriate steps to anonymize or delete it, unless we must keep that information to comply with applicable laws. In any case, we will not keep your Personal Information beyond the maximum term set by any applicable law.
MHO does not knowingly collect Personal Information from children under the age of 18 and users under the age of 18 should not submit any information to MHO. If MHO has actual knowledge that Personal Information about a child under the age of 18 has been collected, then MHO will take the appropriate steps regarding that Personal Information.
Cookies and Other Tracking Technologies
- Strictly Necessary Cookies – These cookies are required for the operation of our Website, for example the cookies that allow you to log into a secure area.
- Analytical/Performance Cookies – These cookies allow us to recognize and count the number of users on our Websites, track how our Websites perform, and improve the function of our Websites.
- Functional Cookies – These cookies improve the functional performance of our Websitesand make them easier for you to use.
- Targeting Cookies – These cookies record your visit to our Websites, the pages that you visited, and the links you followed. These cookies remain on your device, and you can delete these cookies via your browser settings. We will not collect these cookies from individuals in the EU or in California without first obtaining consent.
You can generally set your browser to not accept cookies or to notify you when you are sent a cookie. Not accepting cookies will adversely impact your ability to perform certain transactions and use certain functions of our Websites.
We also work with third parties that use tracking technologies to collect data or provide tailored advertisements on our behalf, including Google Analytics, among others. To prevent Google’s collection and use of data, download and install a browser plug in available at https://tools.google.com/dlpage/gaoptout. For information about other targeted advertisements, visit www.allaboutads.info.
Your Rights as a California Resident
This section contains disclosures required by the California Consumer Privacy Act of 2018 (“CCPA”) and applies only to the Personal Information subject to the CCPA.
We collect, use, and share Personal Information from California residents for commercial purposes, including marketing, advertising, sweepstakes, facilitating transactions, and co-sponsored and co-branded promotions, contests, products and services; for business purposesas defined in the CCPA including, auditing and analysis related to our interactions with you, legal compliance, detecting and protecting against security incidents, fraud, and illegal activity,debugging, performing services, internal research, internal operations, activities to maintain and improve our services, to facilitate services you request, and in the event of reorganizations, mergers, sales, joint ventures, assignments, transfers, or other dispositions of part or all of our business assets or stock.
YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION
California consumers have certain rights with respect to the personal information collected by MHO. If you are a California resident, you may exercise the following rights regarding your personal information, subject to certain exceptions and limitations:
- The right to know the categories and specific pieces of personal information we collect, use, disclose, and sell about you, the categories of sources from which we collected your personal information, our purposes for collecting or selling your personal information, the categories of your personal information that we have either sold or disclosed for a business purpose, and the categories of third parties with which we have shared personal information;
- The right to request that we delete the personal information we have collected from you or maintain about you;
- The right to opt out of our sale(s) of your personal information. Please note that if you opt out of certain types of sales, we may be unable to provide you with the services that rely on such sales;
- The right not to receive discriminatory treatment for the exercise of the privacy rights conferred by the CCPA.
- To exercise your right to know or right to request that we delete, please submit your request by calling us at 609-756-9300 or sending an email to email@example.com. To exercise your rightto opt out of our sale(s), please click on the ‘Do Not Sell My Personal Information’ link in the footer of our Website.
Your Rights as an EU Citizen
- The right to be informed; This means anyone collecting your Personal Information must make clear what they are collecting, why, and who else the information may be passed to.
- The right of access; this is your right to see what information about you we hold;
- The right to rectification; the right to have your information corrected or amended if it is incorrect in some way;
- The right to erasure; under certain circumstances, you can ask for your Personal Information to be deleted. This would apply if the information is no longer required for the purpose it was collected or, you withdraw your consent to collect your information, or the information has been used unlawfully;
- The right to restrict processing; this gives you the right to ask for a temporary pause to processing your Personal Information in certain circumstances;
- The right to data portability; this gives you the right to ask for any information you provide us to be made available to you in a structured, commonly used, and machine- readable format;
- The right to object; this gives you the right to object to further use of your information in ways inconsistent with the primary purpose for which it was collected, for example marketing; and
- Rights in relation to automated decision making and profiling; you have the right to not be subject to a decision based solely on automated processing.
To exercise your right to know, right to request that we delete, or any other rights under the GDPR, please submit your request by calling us at 609-756-9300 or sending an email to firstname.lastname@example.org. To exercise your right to opt out of our sale(s), please click on the ‘Do Not Sell My Personal Information’ link in the footer of our Websites.
Questions and Concerns